Willow & Loam
Frequently Asked Questions
Everything you need to know about our made-to-order canvas and framed wall art.
Our Artwork
Gallery-wrapped canvas is printed on canvas and wrapped around an internal wooden stretcher frame. It has a clean, finished edge with no outer frame, for a simple, contemporary look.
Floating framed canvas sits inside a slim outer frame with a subtle reveal gap between the artwork and the frame, so the canvas appears to float.
Our floating frames come in five finishes:
- Black: a clean matte black with a modern, understated look
- Espresso: a deep brown wood finish with warmth and contrast
- Oak: a light natural wood suited to organic and Scandinavian rooms
- Silver: a softly metallic, refined contemporary finish
- Gold: a warm metallic finish with a polished, gallery-inspired feel
Black, Espresso and Oak use a 1.25 inch deep canvas. Silver and Gold use a 1.5 inch deep canvas.
Every piece is available in ten sizes: 10 × 8, 14 × 11, 18 × 12, 20 × 16, 24 × 18, 30 × 20, 36 × 24, 40 × 30, 48 × 32 and 60 × 40 inches. Open the size guide on any product page for help choosing the right size for your wall.
No. Each piece is a professionally printed fine art reproduction. The visible brushwork and painted texture are part of the image itself and are not physically raised.
Colors may appear slightly different from one screen to another due to monitor brightness and room lighting. Because every piece is made to order, slight variations in cropping may occur between different proportions, and the composition is always adjusted thoughtfully to preserve the balance of the original artwork.
Yes. Every piece arrives ready to hang, and all framed options include hanging hardware.
Avoid prolonged direct sunlight, which can fade color over time. Dust gently with a soft, dry cloth, and never use water or household cleaners on the canvas or frame.
Shipping & Orders
Each piece is made to order. Processing takes 2 to 3 business days, and most orders arrive within 3 to 4 business days after shipping. Timelines may vary slightly during holidays, severe weather or carrier delays.
You will receive tracking information by email as soon as your artwork is on its way.
Shipping is free on every order. An express option is also available at checkout.
We currently ship within the United States.
Because each piece is made to order, we only accept returns if your artwork arrives damaged or misprinted. We are unable to accept returns or exchanges for change of mind, sizing preferences or frame selections.
If your order arrives damaged or misprinted, such as the wrong image, incorrect colors, or a defect in the print, canvas or frame, we will send a free replacement or issue a full refund, whichever you prefer, at no cost to you. Please email us within 7 days of delivery at shop@willowandloam.com with your order number and clear photos of the artwork and packaging.
Colors can look slightly different from one screen to another. Normal screen variation is not considered a misprint.
See our Return & Refund Policy for full details.
We are a small, family owned shop and are happy to help before and after your order. Email us at shop@willowandloam.com or visit our contact page.
