Refund policy

Return & Refund Policy

At Willow & Loam, every piece is made to order specifically for you. Because production begins individually for each order, we only accept returns or offer refunds when an order arrives damaged or misprinted. We ask that you carefully review your artwork, size and framing selections before completing your purchase.

Damaged or Misprinted Items

If your piece arrives damaged, or it is misprinted, such as the wrong image, incorrect colors, or a defect in the print, canvas or frame, we will send a free replacement or issue a full refund, whichever you prefer, at no cost to you.

Please contact us within 7 days of delivery at shop@willowandloam.com with your order number, several photographs showing the damage or misprint, and photographs of the exterior packaging from all sides, including any visible shipping damage.

Once your claim has been reviewed and approved, we will ship your replacement or process your refund at no charge. Please keep the original artwork and packaging until your claim has been resolved, as additional photographs or the return of the piece may occasionally be required.

Final Sale

Outside of damaged or misprinted orders, all sales are final. We are unable to accept returns, exchanges or refunds for change of mind, sizing preferences or frame selections.

Please review all product descriptions and measurements carefully before ordering. If you are deciding between sizes or frame finishes, we encourage you to contact us before placing your order and we will be happy to help.

Color & Material Variations

We make every effort to represent our artwork and finishes accurately. Colors can look slightly different from one screen to another due to monitor and device settings. Normal screen variation is not considered a misprint.

Canvas has its own natural surface characteristics and texture. These variations are inherent to the material and are not considered defects.

Refunds

Approved refunds are returned to the original payment method. Processing times may vary depending on your bank or card issuer.

Questions?

If you have questions about an artwork, sizing or framing before ordering, please contact us at shop@willowandloam.com. We are happy to help you choose the right piece for your space.